I want to benefit from car rental service. What should I do to reserve a vehicle?
You can make your vehicle reservation using your Visa/Mastercard/Amex credit cards after completing the selections regarding your reservation on the www.ferancarrental.com home page. You can also make your reservation through our call center or offices at 0 850 304 0 337.
Do you accept payments other than credit cards?
No, we cannot accept payments other than Visa/Mastercard/Amex credit cards. Vehicle reservations cannot be made with cash, debit card or virtual card through any of our sales channels.
I will rent a car but I do not have a credit card / my card limit is insufficient. Can I pay with someone else's credit card?
No. In accordance with our security rules, driver information must match the payment card information for car rental services made through all our reservation channels. We do not offer the option of paying in-office reservations through ferancarrental.com and our mobile site. Our guests can make a call on our website or obtain information about availability in the date range and vehicle group they have requested through our call center or offices at 0 850 304 0 337, and make a paid reservation at the office through our call center. Please note that during busy periods, paid reservations may not be available at the office. Your reservation will be more advantageous if you make an early reservation.
I want to make a reservation on your website, but I don't have a credit card / my card limit is insufficient / I don't have my card with me. Can I make the payment at your office when I come to pick up the vehicle?
Confirmation information is sent to all our guests who have rented a car through our website ferancarrental.com via e-mail to the e-mail address they specified during the rental process and via SMS to their mobile phones. . For this reason, it is important for our guests to provide all their information completely and accurately during the reservation.
How can I understand that my car reservation has been confirmed?
Car rental can be done through our website ferancarrental.com Confirmation information is sent to all our guests via e-mail to the e-mail address they specified during the rental process and via SMS to their mobile phones. For this reason, it is important for our guests to provide all their information completely and accurately during reservation.
How can I cancel my reservation?
From the Reservation Cancellation Request tab under the Online Reservation heading at the top of the ferancarrental.com home page, enter your reservation number and e-mail address. -You can submit your reservation cancellation request by entering your e-mail address. You can also cancel your reservation through our call center at 0 850 304 0 337. Please note, if there is less than 24 hours left until your rental pick-up time or if the vehicle is not collected without canceling the reservation, a deduction is made in the refund of the rental price. You can review the Feran Car Rental car rental agreement details for details of the reservation cancellation rules.
What are your cancellation/refund conditions?
If you notify us of your cancellation request on the date you made your reservation, The entire amount you paid will be refunded to your card. Our refund policy for other cancellation requests is as follows: - If there is less than 24 hours left for your rental pick-up time or if the vehicle is not picked up without cancellation, a refund is made after a deduction of 1 day's rental fee. - If there is more than 24 hours until the pickup time of your rental, the rental fee will be refunded without any deduction. - If you purchase an assurance package, free cancellation and refund are made. You can review the details of the Feran Car Rental rental agreement for the rules of car rental transactions.
I want to make changes to my reservation. How can I do it?
In your approved reservations, operations such as changing the vehicle group or adding additional services cannot be carried out through our website ferancarrental.com . Our guests who want to make changes to their reservation should contact our call center at 0 850 304 0 337 or our relevant branch. You can review the Feran Car Rental rental contract document for the change rules.
How can I get the vehicle I reserved?
Reservation information is instantly sent to the offices where our guests have made their selections. Go to our relevant office with your reservation information.
What is Voluntary Financial Liability? Why should I get Optional Financial Liability insurance?
In addition to compulsory traffic insurance, it is a type of insurance that provides assurance against third parties. Damages caused to third parties as a result of a possible accident, within the limits determined by Feran Car Rental, will not be reflected on our guests who benefit from Optional Financial Liability insurance. You can add our Optional Liability Insurance to your reservation by selecting it from the Extra Services heading at the bottom of the Vehicle Selection page. Our guests who have made their reservations should contact our call center or offices at 0 850 304 0 337 to benefit from Optional Financial Liability insurance.
What is Tire, Glass insurance? Why should I buy Tire and Glass insurance?
Our standard insurance, which is available on all our vehicles in our fleet, does not cover Tire and Glass damage. Damage to these parts will not be reflected to our guests who benefit from Tire and Glass insurance. You can add it to your reservation by selecting it from the Extra Services heading at the bottom of the Tire, Glass, Vehicle Selection page. Our guests who have made their reservations should contact our call center or offices at 0 850 304 0 337 to benefit from tire and glass insurance.
What is Personal Accident Insurance? Why Should I Get It?
Personal Accident Insurance creates financial security for you and your family against accidents that we do not want to happen to you. It insures the driver and passengers in the vehicle within insurance limits. You can add our Personal Accident insurance to your reservation by selecting it from the Extra Services heading under the Vehicle Selection page. Our guests who have made a reservation must contact our call center or offices at 0 850 304 0 337 to benefit from Personal Accident insurance.
What is GPS/Navigation? Why Should I Buy?
GPS Navigation system allows you to easily find the places you want to reach without wasting time. You can add the GPS Navigation system to your reservation by selecting it from the Extra Services heading at the bottom of the Vehicle Selection page. Our guests who have made a reservation should contact our call center or offices at 0 850 304 0 337 to benefit from the GPS / Navigation service.
What is a Child Seat? Why Should I Buy?
The safety of your most precious child is very important to us, you can secure your loved ones with the baby seat service. By law, it is mandatory to have a child seat in vehicles with children up to 12 years old. You can add our child seat service to your reservation by selecting it from the Extra Services heading under the Vehicle Selection page. Our guests who have made a reservation should contact our call center or offices at 0 850 304 0 337 to benefit from our child seat service.
What is the Cancellation Assurance Package? Why Should I Buy?
It allows your reservation to be canceled without any fee deduction. Additionally, if you return the vehicle before the reservation end date, the excess collection after the recalculated rental fee will be refunded to you. You can add the Assurance Package to your reservation by selecting it from the Extra Services heading at the bottom of the Vehicle Selection page. Our guests who have made their reservations should contact our call center or offices at 0 850 304 0 337 to benefit from our assurance package service.
Can my friends use the car I rented? What is an additional driver? Why should I get additional driver service?
The rental agreement is made with the person renting the vehicle. Depending on the contract, all insurance and assurance conditions of the vehicle include the information of the person renting the vehicle. In case a person whose information is not included in the rental contract becomes a party to an accident with material or moral damage as a driver; All insurance and guarantees are deemed invalid and both the person renting the vehicle and the people involved in the accident are held responsible for the accident. Additional driver service; It ensures that an additional driver to the person renting the vehicle is also a party to the contract and is included in the insurance and guarantees. Remember, the driver's age and driver's license age, which varies according to groups, also applies to additional drivers. You can review our rental agreement for details of driver age and driver's license age application. You can add our additional driver service to your reservation by selecting it from the Extra Services heading at the bottom of the Vehicle Selection page. Our guests who have made their reservations should contact our call center or offices at 0 850 304 0 337 to benefit from the additional driver service.
Different z for the same vehicle group
I encounter different prices for the same vehicle group at different times. What is your price policy?
Our prices; It is determined by taking into account criteria such as market structure, service quality, demand and density. Remember, your reservation will be more advantageous if you book early.
When will the refund of my canceled reservation be reflected on my credit card?
Following the cancellation of the reservation, the refund of the reservations is forwarded to the bank to which our guests' credit card is linked, in accordance with the cancellation refund conditions. The refund of the canceled reservation is reflected on our guests' credit card within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.
What is the minimum period for which I can rent? I will return the vehicle within the day, how much will I pay?
The shortest car rental period is 24 hours. For rentals that will last less than 1 day (24 hours), 1 day's rental fee is charged.
When will the provision (blockage, deposit) placed on my credit card when renting a car be refunded?
The provision (deposit) is made after the rental ends; If any, toll highways and bridges, missing fuel, daily km limit exceedance and damage costs are calculated and the remaining amount is refunded. If these amounts are not available, the entire authorization fee is forwarded to the bank to which our guests' credit card is linked for a refund. The provision refund is reflected on our guests' credit cards within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.
Where can I access your current campaigns?
You can access our campaigns from our Campaigns section at the top of the ferancarrental.com home page or from our ferancarrental.com campaign addresses.
I want to benefit from two different campaigns, but the system does not allow it. What can I do?
The campaigns we organize as Feran Car Rental cannot be combined. If they can benefit from more than one campaign, we recommend that our guests choose the campaign they find most suitable.
A traffic ticket was issued for the license plate of the vehicle I rented. What will I do?
Traffic fines written on the license plate of our vehicles are notified to us as Feran Car Rental. Penalties notified to us by the Ministry of Finance are collected from the credit card presented by our guests during the rental process. Penalties notified to us are reflected to our guests by adding a service fee. You can review our rental agreement for detailed information.
A traffic ticket was issued to my ID number. What will I do?
T.R. Fines written on the ID number must be paid directly by our guests.
I had an accident. What will I do?
Depending on how the accident occurred, the procedures our guests must follow vary. However, under all circumstances, our guests must contact the authorized persons at 0 850 304 0 337 and provide information. If our guests crash into a stationary vehicle or if our vehicle is hit by third parties while our vehicle is parked; Without changing the location of the vehicle, accident, theft and alcohol detection reports should be obtained by contacting the nearest police or gendarmerie station. In case of collision; driving a motor vehicle without a driver's license, the driver being underage, the driver having alcohol or mental health suspicions, one of the vehicles involved in the accident belonging to a public institution, damage to property belonging to public institutions, damage to property belonging only to third parties, traffic insurance of one of the vehicles involved in the accident. If there is at least one of the following situations; if the accident results in death or bodily harm, accident, theft and alcohol detection reports should be obtained by applying to the nearest police or gendarmerie station without changing the location of the vehicle. If none of the above-mentioned items occur in the event of a collision, our guests are required to keep a Material Damage Accident Report based on how the accident occurred.
What should I do if something happens to the vehicle?
In case our vehicle breaks down, our guests must contact the authorized persons on our line 0 850 304 0 337 to provide information and get assistance. A new vehicle will be provided within the service limits to replace the broken vehicle. Expenses for the days the vehicle spends in repair are not passed on to our guests. However, any damages, material and moral losses that may occur due to our guests' failure to comply with the applicable traffic laws and regulations are covered by our guests.
Do you have winter tires on your vehicles?
Our vehicles do not have winter tires as standard. If the date range and vehicle group requested by our guests are available and the vehicles with winter tires are available, a vehicle with winter tires can be allocated. Providing winter tires is a paid service.
I want to rent a fleet on behalf of the institution I work for. How can I do it?
For your corporate agreements and fleet rental requests, you can send your request to our authorized unit at reservation@ferancarrental.com.
I will return my vehicle later than the return date/time I specified.
We kindly ask our guests who will experience a delay in the delivery of the vehicle to inform the office specified as the return office when renting the vehicle. Depending on the duration of the delay, our guests may be charged a delay fee. If the delay exceeds 2 hours, one day's rental fee will be charged. You can review our rental agreement for details of the procedures to be applied in case of delay.
Can I travel abroad with the vehicle I rented?
No, our vehicles cannot be taken abroad.
